Almost all mobile manufacturing companies have some issues. After all, they are electronic gadgets, and mobile technology has become complex and complicated. The previous mobile phones were used to receive and make calls and short message services. However, with the progress of time, mobiles have become smartphones. Today, it is receiving 5G signals with more than 1 GBPS internet accessibility. So, hardware and software level improvement is essential. Along with all other companies, Vivo may have some critical issues and resolution procedures. Vivo tries to resolve it from their end through customer service points and customer care services.
When can you raise a complaint against Vivo?
Vivo customer service points, as well as customer care, are prepared to solve the issues that the customers are facing for the time being. The online problem-resolution process in vivo is quite satisfactory.
On the other hand, customer service points, or physical service points, are also satisfactory, where the 1st Saturday of every month is free for all to waive off the service charges. Besides, they try to resolve all your technical issues related to software and hardware problems from their end.
Still, there are some moments when customers may not be satisfied with their services, and they do not get the service that they should legally get. The company promises many things, but they do not follow through. When these kinds of denials happen to any customers, but customers are genuine with the issue, they can raise a consumer complaint against Vivo Company. However, they have to follow all the basic procedures to solve the issues and keep the records of them to file a complaint. Otherwise, the consumer court will tell you to follow their basic procedure to solve the issue. Your case will not be granted.
What are the basic procedures that you have to follow?
Here are some steps that you have to follow before going to raise a consumer complaint.
Step 1: Contact customer care service through phone calls, emails, or websites and inform them of your concerns. The customer care number for VIVO India is 1800-103-5454 (toll-free) or 1800-570-0000.
Step 2: If they cannot solve the issues, they will recommend you visit a customer service point in your locality. You will get the details from your mobile application or through a web search.
Step 3: The customer service point will resolve the issues as soon as possible. However, they may fail to resolve the issue and may not cooperate as per your demand and the terms and policies of the company.
What to do for raising a consumer complaint against VIVO?
You have to learn the consumer court that may support you. Regarding the issue of the phone and its cost, you have to raise a complaint. Depending on the cost of the phone or the disputing amount, you have to choose the consumer court. There are three consumer courts to resolve the issues in case you suffer from any unresolved disputing amount.
There are three types of consumer courts in India. They are:
- District Consumer Disputes Redressal Forum (DCDRF):
This court is available in almost all big cities in India to solve district-level issue-resolving factors. The monetary issue of less than ?50 lac is to be filed here. You cannot file any monetary dispute for more than ?50 lac here.
- State Consumer Disputes Redressal Commission (SCDRC):
This is renowned as the state-level consumer complaint department available in every state to solve consumer issues. When the disputing monetary issue is ?2 crores, you have to raise a complaint here and start the legal procedure step by step.
- National Consumer Disputes Redressal Commission (NCDRC):
It is known as the national-level consumer complaint department and also known as the National Commission, which is the top-level solution provider among all consumer complaints. The monetary issues with the customers where the disputing amount is more than 2 crore, you have to ask for a solution here. However, if any party is dissatisfied with the resolution, they can move to the Supreme Court of India to solve the issues.
Steps to raise a complaint:
- Before raising a complaint to the consumer court, you have to keep track of the activities you have followed and their negligence or dissonance of your concern. Keep records of the denials of their service that you are supposed to get. Keep all the documents handy and your approaches recorded.
- Hire an advocate so that you can send a legal notice to the opposition party (VIVO).
- If they do not respond to the legal notice or are not willing to resolve it, you have to proceed to the consumer court to file the issue.
- According to the amount of the product or monetary loss, you have to choose any of the courts from the above.
- However, you can go for mediation and arbitration procedures; they are less formal but done through legal experts. It is mandatory today to follow ADR processes before going to raise a case against anybody or any company. ADR is an alternative dispute resolution procedure that is permitted by law. This is less time-consuming and not as costly as the court cases.
- If you do not receive any response to the notice, you have to reach the consumer court to get justice.
As no phone in vivo costs more than 50 lac, you have to appeal your case to the District Consumer Disputes Redressal Forum (DCDRF). Hence, you should not think about the state or national consumer courts. However, an unresolved case at the district level can be moved to a state or national court.
When should you move to the Supreme Court of India?
If the case is not resolved by all lower consumer courts, you need to move the case to the Supreme Court of India. This is the highest complaint resolution court in India. Whatever resolution you will get here, you have to accept it without any contradiction.
How will you get a resolution from Online Legal India?
You have to fill out the form and visit the page for consumer complaints. Fill in the details there. They will call you, get your information, and help you after getting reasonable fees for the service. There is an easy refund policy if you feel dissatisfied. However, more than 1 lac customers are happy with the service. Their service is 9001: 2015 certified. So file a complaint against Vivo India through online legal India if your problem is not resolved by following all other issues mentioned. So, what are you waiting for? Contact them today!
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