Every company has some issues with their products and services. They have their special dispute redressal departments. When the company is not solving the issues that the consumers are supposed to resolve, they have to knock at the door of the consumer complaint forum of their locality. If you want to file an online complaint against Yamaha Motors, you also follow the specific criteria. The details will be discussed gradually. Before that, let us learn about Yamaha Motors in India.
Yamaha Motors India
Yamaha Motors India, a subsidiary company of the renowned Japanese Yamaha Motor Company, made its journey into the market in India in 1985. The company collaborated in India with Escorts Group, in 2001. After detaching from the joint venture, Yamaha Motors in India has been dedicated to manufacturing high-performing motorcycles, superbikes, and scooters to match with the Indian streets and market. As its origin is in Japan, Indian consumers receive high quality, high performing, technically topper bikes along with the service standards.
However, some consumers reported that some models of the company are not reliable in some parameters. They have some engine problems, occasional performance glitches, electrical components, availability of spare parts, and so on. In this way, the overall consumer experience affects the reputation of the company. They also complain that they do not get proper responses from the end of the issue-resolving team. Hence they have to visit the specific consumer complaint forum or consumer redressal commission of the government.
Did You Know?
The journey of Yamaha Company started in 1887 as Nippon Gakki Co., Ltd. It is known as Yamaha Corporation, which was established and reared by Torakusu Yamaha. The interesting fact is that they started their business journey by preparing various kinds of reed musical instruments, and eventually became one of the largest Japanese musical instrument manufacturing companies in the early 20th century.
At the time of World War II, Yamaha started preparing wooden airplane propellers for the Japanese government. Later, they started preparing metallic propellers for them. Postwar, the Chairman of Yamaha Corporation, Genichi Kawakami, concentrated on manufacturing Japanese motorcycles, and their first entry into the industry of motorcycle manufacturing.
File an Online Complaint against Yamaha Motors
You have to learn the three types of consumer complaint departments. Depending on the dispute amount, you have to choose one from the three complaint lodging departments.
- District Consumer Disputes Redressal Forum (DCDRF)
- State Consumer Disputes Redressal Commission (SCDRC)
- District Consumer Disputes Redressal Forum (DCDRF)
District Consumer Disputes Redressal Forum (DCDRF)
If the complaining value is up to 20 lac, you can apply to the forum.
State Consumer Disputes Redressal Commission (SCDRC)
If the dispute value demanded against the company is more than 20 lac but within 1 crore, the complaints must be done at the State Consumer Disputes Redressal Commission (SCDRC).
The National Consumer Disputes Redressal Commission (NCDRC)
If the disputed amount is more than 1 crore, the consumers have to fetch the National Consumer Disputes Redressal Commission (NCDRC). If they do not resolve the case, the complainant may be raised in the Supreme Court.
If you have to file an online complaint against Yamaha Motors, you have to follow these primary rules. You must complain to the constitution of the complainant.
What are the steps you have to follow?
Before lodging a complaint, you have to ensure that you have contacted the customer care of Yamaha Motors, followed their instructions, and solved. If they are not responsive or not eager to solve the issue, you can then raise a complaint against them according to the upper-mentioned department.
- Keep records of the communication verbal, video (if possible), and documents (paper and documentary).
- Collect whatever essential proof is in support of your complaint.
- Keep handy your purchasing bill, payment confirmation, and relevant other documents.
- Then raise a complaint at the correct consumer forum: DCDRF, SCDRC, or NCDRC.
- Look into the solution provided by the appealed consumer forum. If you are not satisfied with the solution, you can visit the upper court. So, the chain would be DCDRFàSCDRCàNCDRCà Supreme Court.
How Does Online Legal India Help You?
If you want to raise a complaint but are not getting the proper way to lodge a complaint to the respective forum/court, you can contact Online Legal India. There is a team of experts waiting to solve your issues legally. You can also get legal assistance here.
You can also file an online complaint against Yamaha Motors through our skilled professionals. Besides, you will get the fastest filing of complaints through our experts. Contact us now.
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