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Online Consumer Complaint Filing against BYJU’s

Online Legal India LogoBy Online Legal India Published On 16 Nov 2020 Updated On 16 Dec 2022 Category Consumer Complaint 43 comments

Do you have any idea about the number of active school-students in India? It is more than 3.4 Crores and a majority of them are by now registering themselves in the online education portal, and why should not they do so?

The online classes are easy to reach, time-energy saving, and most importantly, the digital platform is the best companion for the young minds these days! It is why education portals like Byju’s have come into the scene at an unbelievable pace.

The other side of the coin

But sadly, Byju’s has been accused a lot of times of being a fraud learning platform to the students. A large number of learners complain against numerous grounds every day that are well enough to ruin a career!

Hence, the students and the guardians are recommended to be aware of the legal process to file a complaint against Byju’s and other fraudulent online education platforms.

The areas of filing a Complaint against Byju’s

  • Service discontinue
  • Cancellation of subscription
  • Damaged electronics provided by Byju’s
  • Misleading advertisements
  • Poor quality teaching
  • Misbehavior of the Byju’s staff

How to make Byju’s apologize for the wrongdoings?

A student can ask Byju’s against such misleads and harassment. Along with the essential pieces of evidence, an individual can ask for integrity from Byju’s.

But, as per the experience shared by the cheated and hassled student community, the customer support of Byju’s is next to pathetic. The customer support hardly responds to any issue raised by the deceived individuals.

In terms of refunding the fees for course cancellation, Byju’s generally refuses to take any effort from their side. Such fraudulent cases spoil the hard-earned money of thousands of family in across the nation.

In such circumstances, what is the legal procedure to Claim the Consumer Right?

File a Consumer Complaint against Byju’s

Following the provisions of the Consumer Protection Act, 2019, an Indian citizen can file a consumer complaint against Byju’s for such misconducts. It is advisable to identify the legal procedure like writing the application letter, filing the complaint in the Consumer Forum, and so on.

But, as we all know, claiming justice in front of the Governmental authority is a little complicated in our country. You may have to stand in the queue for days wasting your valuable time and money, and at last your issue may not be solved in the Court.

How Online Legal India can Help you?

If you are determined to make the frauds apologize, then it is advisable to be in touch with a specialized Advocate panel. In Online Legal India™, you will be guided through the legal pathway to fight for your right!

The country’s very own consumer protection platform Online Legal India™ will be there at your side to make Byju’s express regret and pay the remuneration to you at the quickest.

Providing every possible assistance in the complaint filing, the recommended Advocate panel here is already blessed with more than 1, 20,000+ satisfied, and happy consumer complainant from every corner of our nation.

 

                                                                                

 


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Kruthika

31 Jan, 2022

Cancellation of subscrination

Team Online Legal India™

31 Jan, 2022

Thank Kruthika for reaching out to us. Our team will connect with you shortly.

Paresh Kumar Das

28 Aug, 2021

In spite of lodging complaint to stop of their daily and repeated SMS's on their own site, even on consumer complaint forum, still they are not at all stopping, means stopping for few days and again starting sending msgs as now happening with me. So requesting you all to kindly take a severe strict action on them to stop their bloody SMS's Thanks & Regards, Paresh Das, Mob 9015596420

Team Online Legal India™

30 Aug, 2021

Hello Paresh, thank you for contacting us. Team Online Legal India will get back to you soon to resolve your issue by filing a consumer complaint against them.

Valarmathi

28 Jul, 2021

I need cancelation there is no response from byjus

Team Online Legal India™

02 Aug, 2021

HI Valarmathi, Our legal expert panel is about to reach out to you to file a Consumer Complaint against Byju's and resolving your issue with ease. Be in touch with Online Legal India and keep all the pieces of evidence prepared.

Madhu

27 Oct, 2021

Big big cheaters, misguiding peoples my humble request is don't buy this things especially Mr. Pavan. Poul all information are wrong.

Team Online Legal India™

29 Oct, 2021

Hi Madhu, thank you for reaching out to us. We will get back to you shortly to discuss and resolve your issue.

vidhya

27 Apr, 2021

Hi .. your finance team torcher we cant tolerate..how many times need to ask for cancellation.. your team said cancellation is in process but your finance team speaking very badly with me . i cant tolerate this words .. they doesn't know respect .sarathkumar is one of finance team person he is misbehaving with words . please cancel . continuously calling with his personal number and torching with bad words .. please help me

Team Online Legal India™

27 Apr, 2021

Hello Vidhya, thank you for reaching out to us. Team Online Legal India™ we will the needful so that you get the value for your money spent and initiate the consumer complaint process against Byju's disputes.

Diwakar

26 Jul, 2021

I have taken the 11th and 12th but it is not upto the marks The quality of education is poor all topics are not covered even they have just looted my father's money. PLEASE HELP ME TO GET MY FATHER'S MONEY BACK

Team Online Legal India™

28 Jul, 2021

Hello Diwakar, We are receiving numerous complaints against the Fraud Ed-tech portals and successfully solving the issues by filing a Consumer Complaint in Court. Be prepared with the evidence, our Legal Experts are about to reach out to you. Don't worry!

Krishna TAIWAL

20 Mar, 2021

BYJUS IS THE BIGGEST FROD SCAM COMPANY

Ravi teja

19 Jul, 2021

Hi my name is Ravi teja we have taken a course in byjus and haven't listened any classes from this and we are paying from 7 months and we have requested them to cancell and but they are not willing to cancell theses courses and I don't want my money back but I want them to stop calling and bothering. Thanks & regards, Ravi teja

Team Online Legal India™

28 Jul, 2021

Hello Ravi, You don't have to worry anymore. Our team of Legal Experts is about to reach you to help to get the Refund and Resolving the issue by filing a Consumer Complaint. Thank you.

Varun Patel

19 Apr, 2021

I am stuck at this fraud and need the help of Team Online legal India to take action against byjus, I have been following up with byjus cancellation team now and they are not cancelling the subscription and are charging me with emi and penal charges

Team Online Legal India™

20 Apr, 2021

Hello Varun, thank you for reaching out to us. The legal team of Online Legal India™ will get back to you shortly and take a detail analysis of the dispute that you are facing currently.

Lijude

16 Mar, 2022

Byjus person who come for demo and the information given by the mentor total missmatch. They will force us into byjus program, still we managed to cancel within 2 days and cancellation team and support team will not do the cancellation process at the same time AVANCE(Finance team) will force us to pay the money else they threaten us to affect our civil score. All are pure culprits I have all the audio clips of false promises of misleading activity our cancellation request number is *27172830 but it's been a week it has been generated, daily Avance team does not forget to give threatening calls I have kept my account balance zero. What is the solution now????

Aman kumar

16 Jan, 2022

sir i am calling from 15 days and mail for 100 times your cancel department ,not , response my call and my mail. please cencle my order , order no2112230520010221 and student name sanskar (I request please cencel my order)

Team Online Legal India™

18 Jan, 2022

Thank you Aman for reaching out to us. Team Online Legal India will get back to you soon to discuss and resolve your issue by filing a Consumer Complaint against BYJU's.

Nidhi Milind Pankar

15 Dec, 2021

Abhi tak account delete nahi huva hai pz next month ka paisa baraneke liye hamare pass payment nahi hai 1 monthse request kiya tha pz hamarepe maharbani karke ye account close kardo pz mera job bhi Chutgaya hai apase request karata hu pz

Team Online Legal India™

17 Dec, 2021

Thank you Nidhi for reaching out to us. We will get back to you shortly to discuss and resolve your issue. Don't worry!

Samarjeet tiwari

15 Aug, 2021

BYJUS ?????? ??? ?? ???????? ?? ??? ??? ?? ??? ??? ???? ?????? ????? ??? ?????? ??????? ???? ????? ??? ???? ????? ?? ????? ???? ????? ????? ?? ????? ?? ?? ?? ??? ??? ???? ???? ??? ???? ?? ?? ????? ?? ???

Team Online Legal India™

16 Aug, 2021

Hello Samarjeet, thank you for contacting us. Team Online Legal India will get in touch with you soon to resolve your issue by filing consumer complaint against Byju's.

Dakshita

13 Mar, 2022

I am mailing for 7 to 8 days to cancel BYJU course and loan, but I am not getting in touch or talking to anyone. Please cancel my course and loan as soon as possible so that I can close it in time

Sudharsanam

13 Jan, 2022

Cancellation is not done for more than 3 months.. Initiated to cancel on 3rd day of process. Paid money has not refunded. Forcing to pay additional money.

Team Online Legal India™

15 Jan, 2022

Thank you for reaching out to us. We will get back to you soon to discuss and resolve your issue.

Saksham katoch

11 Jan, 2022

Sar Ham byjus cancel karvana Chahte Hain kripya aap Hamara Jay course cancel Karva Den aapki bahut Meherbani Hogi Hamare bacche ko course main Kuchh Bhi Samajh Mein Nahin a raha hai aur Jay course pura English medium ka hai Hamare Kaun solution ne bataya tha ki ismein Hindi bhi hai per ismein Hindi ka koi bhi option nahin hai aur pura ka pura English ka video hai jo Hamare bacchon ko Samajh Mein Nahin a raha hai kripya Karke aap Hamari madad Karen aur jo Kaun solution Hai unhone Hamara number blacklist mein daal diya hai aur koi bhi Hamare se baat baat nahin kar raha hai Kripa Karke aap Hamen Meri madad Karen aur yah number course cancel Karva Den aapki bahut Meherbani Hogi vah use course translation ke liye request kar raha hun

Team Online Legal India™

12 Jan, 2022

Hello Saksham, thank you for contacting us. Our Team Online Legal India will get in touch with you soon to discuss and resolve your issue.

Rakesh Roy

10 Mar, 2021

Sir/Madam With due to respect, I am Rakesh Roy father of Hrisov Roy. Long days ago I said and send mail to cancel your learn. But account section continue calling me and distrabing for pay loan. No any confirmation both, from your side. Plz. solve it.

Team Online Legal India™

11 Mar, 2021

Hello Rakesh, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and initiate the consumer complaint process against Byju's disputes.

Mrs Vidyasenthel

09 Apr, 2021

I sent a mail to BYJUS, this was my 6th mail yet no response came from their side. Please help. I come from a very normal middle class family single women earning only few thousands for a month. After a heavy struggle I paid Rs 8000 to BYJUS for my son's tution fees. But suddenly he met with an accident and fractured his full arm in an accident the doctor asked to take rest for atleast for 3 months. Due to which I requested the mentor to cancel my fees through cancellation. After many calls, MSG's, chats, emails their was no response. It's been almost more than a month I paid the tution amount. They seam to can't keep their word. Please help me refund my money. ASAP. Note: 1)In the email they gave a customer support number to call. I have called several times but they didn't revert. The number is 9243500459 name of the concerned person is Vignesh, he has talked to me before couple of times (joining the class)now he's completely ignoring my calls. Actually this guy contacted me for the 1st time regarding BYJUS online classes for my son, his number 8610360876. 2) Then suddenly another guy started to have conversation with me regarding online classes saying that he will mentoring for my son's classes. His name & number is Arvind Sundar 8248608939. I paid the fees through this guy now he's completely ignoring my messages and not responding to my calls. This is my transaction number id Txn ID: BYJUS0002103050628004015 From Mrs Vidyasenthel

Team Online Legal India™

10 Apr, 2021

Hello Mrs Vidyasenthel, thank you for reaching out to us. The legal team of Online Legal India™ will get back to you shortly and take a detail analysis of the dispute that you are facing currently.

Karishma

09 Apr, 2021

I have to cancel my admission but still the byjus staff was not give me response and they said me again and again that it is impossible to cancel my admission but I am not satisfied with this product and I am saying that you'll have to only cancel my admission and we are saying not for refunding of money but they are not ready to cancel my admission

Team Online Legal India™

10 Apr, 2021

Hello Karishma, thank you for reaching out to us. The legal team of Online Legal India™ will get back to you shortly and take a detail analysis of the dispute that you are facing currently.

A.Ramsudheer

08 Sep, 2021

last 4months billing issue

Team Online Legal India™

08 Sep, 2021

Hello, thank you for getting in touch with us. We have escalated your issue so you don't have to worry anymore as our Legal Experts are about to reach out to you to resolve your issue.

MD nazish ejaz

08 Aug, 2021

Mentor never respond me

Team Online Legal India™

11 Aug, 2021

Customer with such feedback worry us but now you don't have to worry anymore. Team Online Legal India are on their way to reach out to you to discuss and filing a consumer complaint against Byju's. Thank you for getting in touch with us.

Naresh Garg

07 Dec, 2021

Byjus cancellations d Request dale 1 mahina ho gya pr koi response nhi h....no one pick up phone

Team Online Legal India™

07 Dec, 2021

Hello Naresh, we are about to reach out to you to resolve your issue. Thank you for contacting us.

Shashank Bhargava

07 May, 2021

From last 1 month we are continuously trying to cancel our subscription and also refund our deposit Money of Rs 5000/- and also loan process,but every time their staff told us it was under process but till now no cancellation taken and IIFL team calling me and told that deposit your EMI unless it affects your CIBIL score . What a hilarious situation company not cancellation my subscription and loan team harrashed me.

Team Online Legal India™

07 May, 2021

Hello Shashank, thank you for reaching out to us. Team Online Legal India™ will get back to you shortly to discuss and initiate the consumer complaint process against Byju's disputes.

Priyanka

07 May, 2021

Cancellation no response one month

Team Online Legal India™

12 May, 2021

Hello Priyanka, thank you for highlighting your concern to us. Team Online Legal India™ will get back to you shortly to discuss and initiate the consumer complaint process against Byju's disputes.

Sachin mahadik

06 Aug, 2021

Need to complain against byjus ..its urg

Team Online Legal India™

10 Aug, 2021

Hello Sachin, Customers with such feedback worry us. You don't have to worry anymore. Team Online Legal India will get back to you to resolve your issue by filing a consumer complaint against Byju's and keep all the evidence prepared.

Althaf

06 Mar, 2022

I also purchase byjus jee course. teaching methods is not good I not able to understand the teaching methods i call my councellor i told my problem . She told me many reasons to continue watching the videos for one month. It's not first time many time he telling more reson to continue to learning.so i call my mentor told him to cancel my subscription but she not responding properly she told reson continue watching the videos. So i am help less now

Animesh Gupta

05 Sep, 2021

I need cancelation there is no response from byjus. I have sent emails and phone calls also. They are cheaters

Team Online Legal India™

06 Sep, 2021

Hello Animesh, thank you for sharing your issue with us. We are receiving several complaints from Byju's users and successfully solving their issue by filing a consumer complaint against them. Be ready with all the necessary evidence as we are about to reach out to you .

Dharmraj Powadkar

03 Nov, 2021

I had been taken Byjuss cource of my Daughter and Son last 3 months. And they have been assurance that 85 percentage look in their study but nothing support and no any feedback by thier support team and even By Mentors. After 2 months I have been mail and for cancellation of said course but they are not responding. And always Avhance finance team tolerate and badly behave for their emi. I have been mail 2-3 times but not any reply even on phone not pick up by Counceller Mr Suraj Podutwar. They are just as a advertising of education nothing looking inside Byjuss all of fake in their teaching method and just played as a game on tab. Kindly help me for cancellation of my Daughter and Son course. As early as possible. Finance team always teasing me and always call....they can't understand how impact of other by their behave. Regards Dharmraj Powadkar Panvel Mumbai

Team Online Legal India™

06 Nov, 2021

Hello Dharmraj, we have received your complaint request. Our Legal Experts are about to reach out to you to discuss and resolve your issue. Thank you for reaching out to us.

Mangayarkarasi

03 May, 2021

Hi sir, Actually I was told I will be given an installment for 36 months but the Byjus team had not updated regarding the installment process. So I requested a cancellation of Byjus app. From Byjus team no one has responded back nor tried to help me . Kindly provide me help

Team Online Legal India™

04 May, 2021

Hello Mangayarkarasi, thank you for reaching out to us. Team Online Legal India™ we will the needful so that you get the value for your money spent and initiate the consumer complaint process against BYJU's disputes.

prem chand makkar

02 May, 2021

Byju's team is cheating persons by calling them and confirming the request getting money but for cancellation the past request compelling to submit NACH Mandate which is again a fraudulent way to take your money. There is number of complaint against the company but still they are on there way to make people fool. Hence raise your voice against the injustice.

R sofiya

01 Nov, 2021

Dear sir, I purchased the course for 10th, 11th, and 12th but the product quality is not upto the mark, and Avensu financial services persons forcing to pay the emi 10 days before the actual date so I planned to surrender the product but byjus not ready to accept the cancellation. Financial persons also condineously called and forcing to pay. Kindly do the needful to cancel the course. Thank you

Team Online Legal India™

06 Nov, 2021

Hi Sofiya, thank you for sharing your issue with us. We have received your complain request and will get in touch with you shortly to address your concern.


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