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15 Oct, 2025
By Online Legal India
Published On 27 Nov 2020
Updated On 23 Oct 2025
Category ODR
How to File a Complaint against Mobile and Laptop Companies?
Mobile and laptop users frequently encounter issues such as defective products, service delays, or denied warranties that disrupt daily life. These problems affect productivity and lead to unnecessary stress and financial strain. Limited response from customer support teams leaves many consumers stuck without a clear resolution. Understanding the right approach to raise a formal complaint becomes crucial in such situations. Taking action through proper channels ensures accountability and helps protect your rights as a consumer. In this blog, you will learn how to file a complaint against mobile and laptop companies.
Mobile and laptop companies often receive a high volume of complaints from customers due to product and service-related issues. Here are some of the common complaints against mobile and Laptop companies:
Defective or Malfunctioning Products
Many customers receive devices that do not work properly. Issues include screen flickering, battery draining too fast, frequent shutdowns, or unresponsive touchscreens. These problems appear within days or weeks after purchase.
Warranty Claim Rejection
Brands often deny warranty claims without proper inspection. They give reasons like water damage, accidental fall, or customer negligence, even when the customer handles the device carefully and the fault is technical.
Delayed Repairs or Service
Service centers fail to repair devices within the promised time. Customers submit their products for service but do not receive timely updates or replacements. This delay causes inconvenience, especially when the device is essential for work or study.
Receiving Used or Refurbished Products
Some buyers complain that the product they receive has signs of use. It may include scratches, missing seals, or altered packaging. These indicate that the device is not brand new, although the seller claims it is.
Poor After-Sales Support
Customer support fails to resolve complaints effectively. The helpdesk repeats scripted replies and does not escalate the issue to senior staff. Many users report that their concerns remain unanswered even after multiple attempts.
Charging for Free Services
Brands sometimes demand payment for repairs that should fall under warranty. Customers pay for replacement parts or service charges without any valid reason, despite warranty coverage.
Software or Update Failures
Software glitches, slow performance, and failed system updates are common. These issues affect the device’s usability and do not receive proper technical support.
Product Not Matching Description
Buyers receive devices with different features from those listed on the website. This includes lower RAM, missing accessories, or outdated models.
Below is the step-by-step process to file a complaint against mobile and laptop companies:
Step 1: Visit the Official Website
Open the official website of the company. Go to the bottom of the homepage and click on the link that says "Support" or "Customer Care". This section provides all the options to raise a complaint. Do not visit random or third-party websites to avoid fraud.
Step 2: Submit a Complaint through Online Support
Use the online complaint or service form available on the website. Enter correct product details such as model number, serial number, and purchase date. Describe the problem clearly. Upload a scanned copy of the purchase invoice or warranty card if asked. Note the complaint or reference number generated after submission.
Step 3: Call the Customer Care Number
Call the toll-free customer care number provided on the website. Speak to a support executive and explain the issue step by step. Give the product details and tell them if the product is under warranty. Write down the complaint number provided during the call. Keep this number safe for follow-up.
Step 4: Send an Email to the Company
Go to the “Contact Us” or “Grievance Redressal” page. Look for the official email ID of the support team or grievance officer. Write an email with the product issue, purchase details, and previous complaint number. Attach a soft copy of the bill, service center receipt, and photos if the device is physically damaged. Ask for a written response within a fixed time.
Step 5: Visit the Authorized Service Center
Search for the nearest authorized service centre on the official website. Carry the product, original invoice, and warranty card. Ask the staff to inspect the device. If they accept it for repair, request a printed service receipt or job sheet. If the staff refuses service, ask for the name and contact information of the service manager and inform the company about the incident through email or call.
Step 6: Ask for the Resolution Timeline
Always ask the company how much time they need to resolve the issue. Note the expected delivery or resolution date. Keep checking the status on the website or through the helpline. If there is no update within the given time, escalate the issue to a higher level.
Step 7: Follow Up with Complaint Reference
Use the complaint number for all follow-ups. Call the helpline, send an email, or raise the issue on the company’s official social media. Explain the issue briefly and mention the complaint number. Many companies respond faster when customers post issues publicly on their official social pages.
Below are the steps to file a complaint against mobile and laptop companies through the consumer forum:
Step 1: Send a Legal Notice to the Company
Prepare a legal notice and address it to the company’s registered office. Write down the complete details of your issue. Include facts such as product name, price, nature of defect, and your effort to resolve the problem. Mention the date you last contacted the company and the outcome of that communication.
Demand a clear action from the company. Set a time limit, usually between 15 to 30 days, for them to reply and resolve the matter. Attach a copy of the bill and previous emails or messages exchanged. Keep a copy of the legal notice for your own reference. Dispatch it through registered post with acknowledgment receipt to ensure proof of delivery.
If the opposition party do not solve issues or does not confirm to provide any resolution or does not respond at all in the specified period, you can go for consumer forum.
Step 2: Identify the Appropriate Consumer Forum
Choose the forum based on your total claim value, which includes product price, service charges, and compensation amount:
District Consumer Disputes Redressal Forum (DCDRF): The DCDRF looks into complaints where the total claim value does not exceed Rs. 1 crore and operates within local districts.
State Consumer Disputes Redressal Forum (SCDRF): The State Consumer Disputes Redressal Commission handles cases where the total claim amount is above Rs. 1 crore but not more than Rs. 10 crore. It works across different states to resolve such disputes.
National Consumer Disputes Redressal Forum (NCDRF): The National Consumer Disputes Redressal Commission handles major complaints involving claims over Rs. 10 crore and operates across the entire country.
Step 3: Collect All Required Documents
Gather all papers that prove your claim. Include the original bill or tax invoice of the product. Attach screenshots of email communication, chats with customer care, and photographs of the defective product. Add service reports or job sheets if you visit any authorized center. Attach the legal notice and proof of its delivery.
Also include a signed affidavit that states the facts mentioned in the complaint are true. Add a copy of your ID proof such as Aadhaar, PAN, or Voter ID.
Make three complete sets of the file- one for the forum, one for the company, and one for yourself.
Step 4: File the Complaint Online or Offline
Choose between online and offline filing based on your convenience. For offline filing, visit the nearest Consumer Forum office and submit the complete complaint file along with the prescribed fee. Ensure that you attach all supporting documents in the correct order and collect an acknowledgment receipt after submission. For online filing, go to the official consumer complaint portal
Step 5: Wait for the Forum to Admit the Complaint
Once submitted, the forum reviews your complaint. If all documents are in place, the forum accepts the case. A notice is sent to the company. The company must respond within the time given, usually within 30 days. The forum may allow a short extension if the company requests more time.
Step 6: Attend the Hearings
After the forum admits the complaint, you must appear on the scheduled hearing dates. You may attend in person or through a legal representative. You can also join virtually if the forum allows video hearings.
Answer all questions clearly. Show the original documents if the forum asks. If the company gives a false statement, point it out with proper proof.
Step 7: Receive the Final Decision
Once the forum completes the hearing process, it passes a final order. The forum may direct the company to take specific action repair the product, give a refund, replace the item, or pay compensation. It may also ask the company to pay your legal expenses.
Filing a complaint against mobile or laptop companies through customer care, escalation, or even the National Consumer Helpline is an option, but the process can be time-consuming, complex, and often involves repeated visits and legal costs. An easier and more efficient solution is Online Dispute Resolution (ODR). It helps you resolve issues such as faulty devices, poor service, or warranty refusals through a fast, paperless, and legally recognized system.
What is Online Dispute Resolution?
Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.
Why Choose Online Dispute Resolution?
Consumers prefer ODR for several reasons:
Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.
ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.
Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.
How to File a Complaint through ODR?
Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:
Step 1: Collect All Relevant Evidence
Before initiating your complaint, gather all documents and proofs that support your claim. These may include:
Having organized and clear evidence strengthens your case and speeds up the resolution process.
Step 2: Submit Your Dispute Through an ODR Platform
You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.
Step 3: Participate in Mediation Proceedings
During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.
After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:
Step 4: Settlement
If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.
Conclusion
Complaints against mobile or laptop companies can be resolved effectively by collecting proper documents, providing clear issue details, and submitting them through a verified platform. Defective products, delayed service, or unfair practices should not be ignored. Every consumer deserves fair treatment and timely resolution. The entire process becomes faster, more convenient, and legally supported when handled through an ODR platform. If you want to file a complaint, reach out to Online Legal India.
By Online Legal India
Published On 27 Nov 2020
Updated On 23 Oct 2025
Category ODR
How to File a Complaint against Mobile and Laptop Companies?
Mobile and laptop users frequently encounter issues such as defective products, service delays, or denied warranties that disrupt daily life. These problems affect productivity and lead to unnecessary stress and financial strain. Limited response from customer support teams leaves many consumers stuck without a clear resolution. Understanding the right approach to raise a formal complaint becomes crucial in such situations. Taking action through proper channels ensures accountability and helps protect your rights as a consumer. In this blog, you will learn how to file a complaint against mobile and laptop companies.
Mobile and laptop companies often receive a high volume of complaints from customers due to product and service-related issues. Here are some of the common complaints against mobile and Laptop companies:
Defective or Malfunctioning Products
Many customers receive devices that do not work properly. Issues include screen flickering, battery draining too fast, frequent shutdowns, or unresponsive touchscreens. These problems appear within days or weeks after purchase.
Warranty Claim Rejection
Brands often deny warranty claims without proper inspection. They give reasons like water damage, accidental fall, or customer negligence, even when the customer handles the device carefully and the fault is technical.
Delayed Repairs or Service
Service centers fail to repair devices within the promised time. Customers submit their products for service but do not receive timely updates or replacements. This delay causes inconvenience, especially when the device is essential for work or study.
Receiving Used or Refurbished Products
Some buyers complain that the product they receive has signs of use. It may include scratches, missing seals, or altered packaging. These indicate that the device is not brand new, although the seller claims it is.
Poor After-Sales Support
Customer support fails to resolve complaints effectively. The helpdesk repeats scripted replies and does not escalate the issue to senior staff. Many users report that their concerns remain unanswered even after multiple attempts.
Charging for Free Services
Brands sometimes demand payment for repairs that should fall under warranty. Customers pay for replacement parts or service charges without any valid reason, despite warranty coverage.
Software or Update Failures
Software glitches, slow performance, and failed system updates are common. These issues affect the device’s usability and do not receive proper technical support.
Product Not Matching Description
Buyers receive devices with different features from those listed on the website. This includes lower RAM, missing accessories, or outdated models.
Below is the step-by-step process to file a complaint against mobile and laptop companies:
Step 1: Visit the Official Website
Open the official website of the company. Go to the bottom of the homepage and click on the link that says "Support" or "Customer Care". This section provides all the options to raise a complaint. Do not visit random or third-party websites to avoid fraud.
Step 2: Submit a Complaint through Online Support
Use the online complaint or service form available on the website. Enter correct product details such as model number, serial number, and purchase date. Describe the problem clearly. Upload a scanned copy of the purchase invoice or warranty card if asked. Note the complaint or reference number generated after submission.
Step 3: Call the Customer Care Number
Call the toll-free customer care number provided on the website. Speak to a support executive and explain the issue step by step. Give the product details and tell them if the product is under warranty. Write down the complaint number provided during the call. Keep this number safe for follow-up.
Step 4: Send an Email to the Company
Go to the “Contact Us” or “Grievance Redressal” page. Look for the official email ID of the support team or grievance officer. Write an email with the product issue, purchase details, and previous complaint number. Attach a soft copy of the bill, service center receipt, and photos if the device is physically damaged. Ask for a written response within a fixed time.
Step 5: Visit the Authorized Service Center
Search for the nearest authorized service centre on the official website. Carry the product, original invoice, and warranty card. Ask the staff to inspect the device. If they accept it for repair, request a printed service receipt or job sheet. If the staff refuses service, ask for the name and contact information of the service manager and inform the company about the incident through email or call.
Step 6: Ask for the Resolution Timeline
Always ask the company how much time they need to resolve the issue. Note the expected delivery or resolution date. Keep checking the status on the website or through the helpline. If there is no update within the given time, escalate the issue to a higher level.
Step 7: Follow Up with Complaint Reference
Use the complaint number for all follow-ups. Call the helpline, send an email, or raise the issue on the company’s official social media. Explain the issue briefly and mention the complaint number. Many companies respond faster when customers post issues publicly on their official social pages.
Below are the steps to file a complaint against mobile and laptop companies through the consumer forum:
Step 1: Send a Legal Notice to the Company
Prepare a legal notice and address it to the company’s registered office. Write down the complete details of your issue. Include facts such as product name, price, nature of defect, and your effort to resolve the problem. Mention the date you last contacted the company and the outcome of that communication.
Demand a clear action from the company. Set a time limit, usually between 15 to 30 days, for them to reply and resolve the matter. Attach a copy of the bill and previous emails or messages exchanged. Keep a copy of the legal notice for your own reference. Dispatch it through registered post with acknowledgment receipt to ensure proof of delivery.
If the opposition party do not solve issues or does not confirm to provide any resolution or does not respond at all in the specified period, you can go for consumer forum.
Step 2: Identify the Appropriate Consumer Forum
Choose the forum based on your total claim value, which includes product price, service charges, and compensation amount:
District Consumer Disputes Redressal Forum (DCDRF): The DCDRF looks into complaints where the total claim value does not exceed Rs. 1 crore and operates within local districts.
State Consumer Disputes Redressal Forum (SCDRF): The State Consumer Disputes Redressal Commission handles cases where the total claim amount is above Rs. 1 crore but not more than Rs. 10 crore. It works across different states to resolve such disputes.
National Consumer Disputes Redressal Forum (NCDRF): The National Consumer Disputes Redressal Commission handles major complaints involving claims over Rs. 10 crore and operates across the entire country.
Step 3: Collect All Required Documents
Gather all papers that prove your claim. Include the original bill or tax invoice of the product. Attach screenshots of email communication, chats with customer care, and photographs of the defective product. Add service reports or job sheets if you visit any authorized center. Attach the legal notice and proof of its delivery.
Also include a signed affidavit that states the facts mentioned in the complaint are true. Add a copy of your ID proof such as Aadhaar, PAN, or Voter ID.
Make three complete sets of the file- one for the forum, one for the company, and one for yourself.
Step 4: File the Complaint Online or Offline
Choose between online and offline filing based on your convenience. For offline filing, visit the nearest Consumer Forum office and submit the complete complaint file along with the prescribed fee. Ensure that you attach all supporting documents in the correct order and collect an acknowledgment receipt after submission. For online filing, go to the official consumer complaint portal
Step 5: Wait for the Forum to Admit the Complaint
Once submitted, the forum reviews your complaint. If all documents are in place, the forum accepts the case. A notice is sent to the company. The company must respond within the time given, usually within 30 days. The forum may allow a short extension if the company requests more time.
Step 6: Attend the Hearings
After the forum admits the complaint, you must appear on the scheduled hearing dates. You may attend in person or through a legal representative. You can also join virtually if the forum allows video hearings.
Answer all questions clearly. Show the original documents if the forum asks. If the company gives a false statement, point it out with proper proof.
Step 7: Receive the Final Decision
Once the forum completes the hearing process, it passes a final order. The forum may direct the company to take specific action repair the product, give a refund, replace the item, or pay compensation. It may also ask the company to pay your legal expenses.
Filing a complaint against mobile or laptop companies through customer care, escalation, or even the National Consumer Helpline is an option, but the process can be time-consuming, complex, and often involves repeated visits and legal costs. An easier and more efficient solution is Online Dispute Resolution (ODR). It helps you resolve issues such as faulty devices, poor service, or warranty refusals through a fast, paperless, and legally recognized system.
What is Online Dispute Resolution?
Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.
Why Choose Online Dispute Resolution?
Consumers prefer ODR for several reasons:
Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.
ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.
Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.
How to File a Complaint through ODR?
Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:
Step 1: Collect All Relevant Evidence
Before initiating your complaint, gather all documents and proofs that support your claim. These may include:
Having organized and clear evidence strengthens your case and speeds up the resolution process.
Step 2: Submit Your Dispute Through an ODR Platform
You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.
Step 3: Participate in Mediation Proceedings
During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.
After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:
Step 4: Settlement
If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.
Conclusion
Complaints against mobile or laptop companies can be resolved effectively by collecting proper documents, providing clear issue details, and submitting them through a verified platform. Defective products, delayed service, or unfair practices should not be ignored. Every consumer deserves fair treatment and timely resolution. The entire process becomes faster, more convenient, and legally supported when handled through an ODR platform. If you want to file a complaint, reach out to Online Legal India.
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