Cars continue to be among the simplest forms of mobility. The development of the automobile has always been controversial since some people believe that it has led to a decline in morale while others believe that it has made life simpler.

There are currently 1.2 billion vehicles on the planet, which indicates that most people view them as benefits, according to a recent survey. Cars are more commonly bought than other vehicles because they are more practical and simple to use as a mode of transportation.

Commonest complaints involving automobiles

In India, both four-wheeler and two-wheeler owners encounter the same kinds of problems. The most frequent complaints about cars are about faulty vehicles, insufficient quality tests before delivery, broken features, etc. However, customers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata, and Chandigarh frequently complain about bikes and two-wheelers for a variety of reasons, including engine oil leaks, mileage issues, starting issues, improper brakes, etc. Consequently, the typical issues a person has after purchasing an automobile include:

Delivered was an old model with worn tyres
 

• Issues with registration

• No RC number was given
• Damaged vehicle provided
• Faulty car
• Vehicle service problem covered under warranty
• Lack of Feature
• An oil leak
• Poor quality check, etc.

Consumers can register complaints against sellers or service providers in a number of consumer forums (sometimes known as consumer courts). The complaint is submitted after the vendor or service provider has received a legal notice and still hasn't fixed the issue.

Talking to a dissatisfied customer is never fun, but by following the procedures listed below, you may put them at ease and demonstrate your concern for them, which can speed up the resolution process. Dealing with angry clients is inevitable in the customer service industry, but it's not the end of the world. Helping consumers find solutions to their difficulties, when done effectively, can actually be rather gratifying and even foster.

What Do Consumers Complaint About?
 

A customer complaint may result if your user experience places them in a position to fail or your marketing copy leads them to believe something other than the reality about your good or service. It can also be a sign of an issue beyond your control. In other words, it's a result of a problem with the way your business functions.

Consumers get furious for a variety of reasons, some of which are valid and others which are not. Anyone who frequently deals with customers will occasionally run with grumpy or negative people. Depending on how you respond, a customer may either be pleased with your services or pledge to never use them again.

It is important to consider whether complaints from customers include important information.

Pay Close Attention to the Consumer Who Is Upset
 

This necessitates careful listening, which means stopping what you're doing to concentrate. An unhappy consumer needs to know that they are being heard and that you actually plan to participate in the conversation. Pay close attention to the details the customer has offered. Make a list of the key points and their concerns so you may examine the conversation later.

Consider Your Customers’ Concerns
 

Even if you don't agree with what they stated, let them know that you care about the subject. Take responsibility for any mistakes you or your business may have made. If there is a misunderstanding, you can respond, "I can see how that might be quite upsetting for you," in a sympathetic, anxious voice. Even if you don't always agree with the opinions the consumer is expressing, you are still taking into account what they think and feel about the situation.

How do I fix car complaints?
 

1. Get in touch with the car company:
 

If there are any problems with the vehicle, the consumer should try to get in touch with the car or bike dealer first. You can also call the automobile company's customer service line because you can reach them from any location, including Bangalore, Mumbai, Pune, Kolkata, or Ranchi. Because automakers respect customer feedback, they will only attempt to remedy the issue at this point. Some of the top automakers in India have the following customer service numbers:

However, it has occasionally been seen that automakers are unwilling to work with customers, particularly in situations involving vehicle damage brought on by a repair centre, engine leaks, battery problems, starting problems, and automobile warranties.

So how may a customer complain to an automaker in such circumstances? You should first have a talk with the manager of that showroom in order to try to grasp your possibilities. Try to reach a resolution if you believe they are acting reasonably.

2. Send a Legal Notice: 
 

However, you can take legal action against them by issuing them a Legal Notice if you believe they are entirely at blame and are reluctant to accept responsibility or make any repairs or concessions. If you want to write or send a legal notice to a car manufacturer, you should speak with a lawyer. An expertly written notice from a lawyer carries weight.

3. File a Consumer Issue: 
 

If your car company does not respond to a legal notification you have sent, you should contact the Consumer Forum to have your case resolved. If they don't address your issues, you can register a complaint at the closest consumer forum. Visit our website Online Legal India to read our article on online car complaint filing in India.

Online Legal India assists in bringing legal action against auto dealers and automakers. We also assist in getting in touch with company representatives through social media, emails, notices, and approaching consumer forums. If you are communicating with the organisation properly, they will work to find a solution because no business wants its name and reputation to be tarnished in court.

Every month, we often receive several hundred complaints from car buyers, including grievances against used cars, auto dealers, bike dealers, and bike dealer organisations.

4. Offer a Resolution
 

This doesn't happen until you've gathered enough data, though. Recognize your responsibilities and rights in light of your employer's policies. Making a commitment you can't keep will just make you slack off. Keep kindness and consideration in mind when providing a solution. Let your client feel that you are willing to take responsibility for the problem and what you're going to do to fix it. Make the move as seamless as you can by defining the issue so your customer doesn't have to retell their narrative if a person from another department is better equipped to handle it.

5. Quickly React to the Client
 

When interacting with unhappy clients, a quick response is no longer good to have. It is the best technique for handling customer problems.

Customers who are "pulling their hair out" expect a quick response, but those who seek features don't mind waiting a day for a response. Give addressing them the utmost priority.

It can be useful to create a separate support queue from the main queue where you can filter messages that aren't precisely motivating. The team can immediately identify emails from clients who require immediate assistance.

6. Taking Care of consumer complaints
 

Not everyone will like what you produce. The cost of bringing something into the world is that. There's a good probability you'll receive strong opinions about your product if it's excellent enough.

To handle negative criticism and turn it into devoted consumers, you can arm yourself with strategies by establishing ahead plans, maintaining ideal positivity ratios, and framing feedback as particular, transient, and external.

Conclusion: 
 

The cherry on top is a brief follow-up phone call a few days later to ensure everything is fine. This communication can be made less annoying and more satisfying by even a small act of reparation, such as a free upgrade on the customer's subsequent purchase or a cheap gift certificate. Responding to consumer complaints successfully will help you better understand their needs, keep them as loyal clients, and grow your business.

Every time a customer complains, we have the opportunity to consider how we might have handled the problem in a different and better way to earn their loyalty. Remember that many of our silent, irate clients simply vanish. Take the seven actions outlined above.