Consumer complaint Filing against Travel Agencies

Dipak TPatil

29 Oct, 2021

Very bad experience with Gujarat travels. After booking ticket from Pune to Baroda. Agency says Volvo with mutiexel bus. Already he late the bus 3 hours and send regular AC bus.

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Nallur Rajappa Kumar

29 Sep, 2021

Customer, Greetings from Travolook.in! This email is regarding your booking reference number : REF032427148 We apologize for the inconvenience caused to you. Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday). Your patience in this regard will be highly appreciated.The refund shall be as per the policy. Dear sir I booked the ticket on 1st September for 15th September travel..but booking not coming and told refund my money ...but now one month finished.i spoke many times. But nothing sir pl take action and refund my money.iam 60years old...iam expecting great reply from you sir. Thank you N.R.Kumar 9791688013

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s jagatheesan

28 Mar, 2022

I had booking the train ticket in Goibibo.com and booking is faild RRN 207958037479 and 207958034720 Dated 20.03.2022 bot not yet received both RRN paid ticket amount. very worst response from goibibo website.

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Ishteyaque Ahmad Ahmad

27 Apr, 2021

I have booked a ticket through Tavolook.in from Patna to Hyderabad on 16th March-2021 with Ref No- REF603126545.The total amount of the ticket was Rs.16980/- Due to some technical reasons my ticket was canceled and I was confirmed by the travel agency that my money would be refunded in my account in the next 10-15 working days.Its now more than one and a half months have not received my money back. I have written so many mails regarding refunding my amount and made end numbers of calls to the customer care but they are not interested to pay me back.please help me what can I do in this matter

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Manas parida

25 Mar, 2022

On Mon, 24 Jan 2022 10:14:59 +0530 "Manas" wrote From: "travolook.in" | Add to Address book | This is spam To: mparida@rediffmail.com Subject: Your Booking is Cancelled with travolook.in: REF899267804 Date: Thu, 13 Jan 2022 12:18:34 IST Booking Cancelled Reference No. : REF899267804 Your Booking is Cancelled with travolook.in :REF899267804 Your booking is Cancelled due to fare expiration. Please contact our customer support at 0124-643-4800 or send us an email at support@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed. FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT 0124-643-4800 Departure Indigo 6E - 2092 Indira Gandhi International Airport(DEL) Terminal: Terminal 2 Jan 21, Fri 17:55 Non Stop Raja Bhoj Airport(BHO) Jan 21, Fri 19:20 ADT MANAS PARIDA - - M - Price Information Refund Amount ?3585.00 Not getting refund after repeated follow up. Please suggest way forward.

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Kunal Kumar

25 Jan, 2022

Dear Sir Good day On 3rd oct 2021 a holiday company named Global Gateway Holiday in Kolkata gave me a holiday membership package with fake promised and I made payment that time but after verification of all the promise they made were false .please help me so that I could get refund .

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Dhen hang subba

24 Sep, 2021

I have booking my international ticket from cheapticket.in website but in covid 19 pedamic,flight cancel that time now a days travel agencise cant refund my booking amount...my ticket number 071-3318507768

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packirisamy

24 Sep, 2021

I have booked a ticket through Tavolook.in from Nagapattinam to Hyderabad on 17th September-2021 with Ref No- UPI Transaction No 125514195727 .The total amount of the ticket was Rs.365/- Due to some technical reasons my ticket was canceled and I was confirmed by the travel agency that my money would be refunded in my account in the next 10-15 working days. Its now more than one and a half months have not received my money back. I have written so many mails regarding refunding my amount and made end numbers of calls to the customer care but they are not interested to pay me back. Please help me what can I do in this matter

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R C TANDON

24 Jul, 2021

I purchased ticket from make MY trip from DELHI TO VANCOUVER CANADA FLIGHT R BEING IMPACTED EVERY TIME FROM THE FIRST TRAVEL DATE N 3 TIMES AFTER THAT FINALLY I GOT 4TH AUG FLIGHT IMPACTED I CANCELLED MY TICKET BUT INSTEAD REFUNDING FULL AMPUNT AS FLIGHT WEREIMPACTED AGENCY PAID 52000 RS LESS

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Seema gulati

24 Jun, 2021

Can I complaint against a travel agency as they are looting people by making false promises

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Akhil Saxena

23 Jul, 2021

I have booked air ticket from Srinagar to. Delhi for 26th june 2021 thro. Travolook a travel agency ,but booking was not confirmed due to fare expiration vide tavolook Ref :145153630 ,it was told by travolook customer support team that you will receive refund amount of Rs. 4421/ with in 10-12 days. But still I have not received refund amount after several emails & several calls.

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Adanki Mohan

23 Jul, 2021

Flight tickets for British Airlines from New Delhi to USA,via LONDON was purchased through Flipkart (booking id -FF21041314638903 &FF21041314639268) on dated 13/04/2021 by producing all required documents. A call received form Delhi Airport Authority on date 12/05/2021 intimating that we the Passengers for flight No.BA0256 dated 14/05/2021, will not be allowed to enter the Airport Premises due to current Corona virus Pandemic. Obviously, we could not board the flight for USA on dated 14/05/21 as against PNR Nos 1) 5J7KGJ+5J8F6D &5JFWR4 . Taking into account the order of USA government and the current corona virus Pandemic, I requested Flipkart through customer care number-18002583535 and email id cs_travel@flipkart.com several times to refund the full amount as the flight tickets were purchased through the flipkart, the details of which are furnished above.However still it was not refunded. Screen shots of the refund related response by British Airways are already submitted on date 29/05/2021. Accordingly, I contacted the Flipkart but they did not materialised it. Therefore it is requested to Refund the full amount positively.

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Carolyn basabe Yulip

23 Apr, 2021

I need to file a complaint about cleartrip as they have not refunded my money after canceling the tickets last November 2020. Please let me know how to do it. Thank you

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Govind Kumar

22 Sep, 2021

I have booked DELHI-RANCHI ticket for my mother through TRAVOLOOK.IN for 26Jan2021. Ticket was cancelled by travolook minutes after booking. Their representative called to rebook ticket and refund for the 1st ticket will be done within 7 working days. No refund was done. After numerous of call and email, half amount was refunded on 26th Feb 2021, and was told that other half will be initiated within a week. I am still waiting for the other half after 8 months on ticket cancellation. I have sent several emails and reminder, called around 50 times but every time they say, it will be 7-10 working days but do not refund. Please arrange legal action against them for refund amount along with the compensation for my peronal time they have taken to call and mail them and compensation for the mental agony/frustration I have received from the lies they have been telling for the last 8 months.

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Dilip Jain

22 Aug, 2021

We had a booking, booking Id- 780324377207116400, PNR - LFTVSN, the flight was cancelled and we were informed that full refund has been processed. But it's been a month and we have still not received any refund against the same #happyeasygo #fraud #defaulter # scam

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vijay kumar

22 Mar, 2022

Dear Sir Good day in 2018 a holiday company named WORLD TRAVEL ARC SCF-45,2nd Floor, Phase-9,Mohali 160062 contact no 0172-5055505 offers me holiday membership package with Member ID- 110128 with fake promised in which total 35 nights total for 5 years and I made payment that time but after payments of all the promise they made were false . as till dated i used only 9 days and when ever i asked for bookings even 50days prior or 30 days prior they refuse as all the accommodations are full and refused to give bookings sir please help me so that I could get refund .

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Gurpreet Singh

18 Aug, 2021

Yet my amount deducted by my card last digit 6684 hdfc bank but the booking is not done through goibibo the amount is 6812 inr please refund it .here you can see a statement of my bank credit card account. Which was done through goibibo platform .

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Ankit

17 Oct, 2021

We have try to booked an ticket from travolook but the pnr have not got generated and the amy got dedicated. It was on 12th Aug 2021. Till now they have given me the 4date to refund the amt but still they have not done REF101909788- this was the reference id

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Mehek Mehta

15 Mar, 2022

Hello, I belong from a very small family and i tried to make a small booking from an agency called travelgenio and it has deducted 17770 rupees That also on the wrong date. I haven't gotten any confirmation or flight pnr booking number from the site also all internet reviews are saying it's fraud so I'm very scared please please help me with this. Help me with some confirmation that it's not a Fraud website

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Khaja vaheedur Rahman

14 Dec, 2021

Case book agneast travel agency

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Mahender

14 Dec, 2021

Very bad experience with Travel look agency. No refund after ticket cancellation. It's been almost 60days and they still saying payment refund is initiating. Customer service always disconnects the call while customer on hold.

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Ramesh

14 Mar, 2022

I have booked a ticket through Tavolook.in from Chennai to Hyderabad on 1st Feb-2022 with Ref No- REF738951664 .The total amount of the ticket was Rs.3712/- Due to some technical reasons from travlolook my ticket was canceled by them and they have forced me to pay again to confirm the ticket. later I was confirmed by the travel agency that my money for 1st cancelled ticket would be refunded in my account in the next 10-15 working days. Its now more than one and a half months and i have not received my money back. I have written so many mails regarding refunding my amount and made end numbers of calls to the customer care but till date nothing done and even the agency is not ready to reply to my email also. Please help me what can I do in this matter.

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Shalu

11 Jan, 2022

I booked a tickets with travel look which was cancelled within 30 minutes of booking and now it's being almost a month they are not refunding my money. No management is there. Only call center is there no one from senior or management group can b contacted and call center always gives to same answer wait for 7 days.. Now is almost month but my amount is still not refunded

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Poonam

10 Jun, 2021

My husband booked Europe tour package (Rs. 3,90,000/-) in last January'20 and we were supposed to go in march'20. but due to corvid issue, our tour got postponed. In March'21, My husband expired due to heart attack . He was struggling to get refund since cancellation of this tour. My husband death shook me so bad that I cant even think to go on tour with memories of my husband in mind. Travel agency refunding only 50% of total amount and giving 30% as a credit score. Deducting 20% as rescheduling charge without giving any break-up. I asked for 90% refund but agency firmed on his stand to give only 50% of total amount even if I cancel the tour. Seeking legal advise. Please help

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Digvinay

10 Feb, 2022

Very bad experience with Lucky travels. Mr lucky saini is owner for the travels. He give tour plan and taken advance and day befor the journey he say i did not a le to come on tour and he will send another guy and one place i.e simla .you areange hotel on ur own..and didnt refund the money. He said to retur money after the tour..but 2 montha gone he is not returning the money.

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Ankaj Kumar

10 Jan, 2022

I have booked a ticket through Tavolook.in from Darbhanga to Delhi on 24th December-2021 with Ref No- REF060695678 .The total amount of the ticket was Rs.3443/- Due to some technical reasons my ticket was canceled and I was confirmed by the travel agency that my money would be refunded in my account in the next 7-10 working days. Its now more than one and a half months have not received my money back. I have written so many mails regarding refunding my amount and made end numbers of calls to the customer care but they are not interested to pay me back. Please help me what can I do in this matter

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Meghali

07 Jan, 2022

Rahul and Renu from iconic travel agents are fraud with no hospitality. 1. Pathetic service - we have stuck in Tawang due to heavy snowfall and we could not reach to Guwahati at scheduled time, but when we talked to hotel owner he was ready to provide room without any extra charges, but Rahul told us - do your booking with your own payment as you have delayed with 2 days.. ( we have delayed due to natural calamities , doesn't he understands it? Hotel owner is ready to accomodate us still) 2. Fraud - Rahul and Renu has taken extra charges hidden charges from us , as soon as we have done first installment , he has taken 20k as a fine from us because we have delayed payment by 1 day. Also he has not ready to provide any cancellation fees to us 3 cheat with customer inspite of fully received money from customer - he has taken all money before starting the trip, but in case of emergency, like we stuck due to heavy snowfall in Tawang - he is not ready to provide the service and he will not pick your call at the time of emergency 4. No humanity - you are paying all the money of the trip , but Rahul and Renu will not pay to drivers, to hotels on time. Lunch, dinner everything included in your itenary, you paid for it but hotel did not received any payment and Rahul and Renu will not pick your call as well once trip started so ultimately you need to pay again from your wallet 5.hidden charges - Rahul and Renu will apply many hidden charges to you as soon as you have completed your first payment, for kaziranga jungle safari - he will charge you 5k but actually it's done in 2k, at Majuli ferry he will charge you 3k but actually the cost of ticket is 15 rs per head. Imagine the fraud he is doing with customer 6.worst way of speaking - Rahul and Renu will give many commitments till you pay 1st installment, as soon as you have paid first installment and get bounded by their packages, their attitude changes and they will not listen to your any single thing - speaking shit instead That means you pay for a good service and for peaceful trip but you received hopeless, pathetic and rude behaviour.. "Paisa bhi do aur galiya bhi suno and apne trip ki band bajao" PLEASE Don't attract with his cheap deals , he will charge you double under hidden charges!! Please help us to ban such pathetic tour co-ordinators and help Indian tourism to grow wisely. The fraud company name - ICONIC TRAVEL - Rahul Sharma Reservation manager Mobile - 8130883907 / 7982474334 Web - www.iconictravel.in

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Kshitiz Jain

06 Dec, 2021

I booked a trip through a travel agency and after paying half amount they increased the prices upto 100 percent, so I asked them to cancel the booking and refund the amount, its been 3 months they haven’t returned the amount yet. Can anything done here?

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Deepanshu Agarwal

06 Sep, 2021

Hi, I have booked a tour package to Leh Ladakh with travel agent - Getz Destinations. We were denied check in at the camp at Pangong. The travel agent is refunding only partial amount and not ready to listen. Please help.

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Rudolf Wilson

06 Jan, 2022

Hi,am complaining against KLM and KLM travel agent is about flight ticket they have taken my money I have sent them a written letter several occasions for a refund but it seems they don't bother so an login this complaint to you Thank you hope to hear from you soon

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Pankaj

05 Dec, 2021

Sir my name is pankaj I am from JALANDHAR city , I applied study visa through eurucan global Pvt LTD they cheat me 2 lakh I have all documents legal prof payment paid by demand draft and I have migstrae documents . I have refund letter . But they are not refund my money,what should I do next pls suggest

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Pam

04 Sep, 2021

What happens if a case remains stuck for months with you? How do you guarantee that it will be successfully be resolved?

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Pukhraj

04 Feb, 2022

Today I booked my tickets from Kamlighat to haridwar on Rishabh travels today pickup time late and at Ajmer shifting to passenger other bus I found No any facility available in the bus please provide facility as shown in the Rishabh travels bus.

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N.Venkateswara Rao

04 Jan, 2022

I have booked flight tickets from Vijayawada to Bengaluru on 13th August 2021 through Travolook.in for two persons and an amount of Rs 8688/- was deducted from the bank acount. After few minutes I received a message from Travolook that the tickets could not be booked due to an operational reason and the amount will be refunded within 10 to 15 days, and they have given a reference no REF291102575 Dtd 13-8-2021 for further enquiries. They have given their contact no as 01246434800. Inspite of my several requests through phone and mails they are not responding properly and they have not refunded the amount so far. So please help to get the refund soon. Thanking you, Yours Sincerely, N.Venkateswara Rao Ph. 9490365999.

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Ramesh

03 Nov, 2021

It was almost 20 days, after booking airline ticket they asked thousand more and they haven.t confirmed tciket and then told to cancel the ticket on 17 oct 2021 but they till now they have't refunded the amount of Rs 11,482. This agency looks like a fake travel agency and they are not answering the call.

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Bimal Raj Dutta

03 Jan, 2022

Good afternoon , this is my fifth email to travolook.in with ref to REF253493578 of a canceled ticket on 06 dec21 as per following details. 1 Eshita Dutta From New Delhi to Pune The passenger is yet to receive the amount against cancellation. Sir as per prior conversations on 0124 6434800 number ,it has been informed that within 15 working days the refund amount will be credited but till date no amount has been credited. Thank you. B.R.Dutta

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Santosh Thimaya

02 Oct, 2021

dear sir / mam, I would like to bring to your notice that I am travelling in one of your non a c bus from Mumbai to Mysore; details are as follows; Dear Passenger, Bus Journey details from Mumbai to K R Pet on 01/10/2021 are PNR: 35420561, Seat No: 13U, Boarding:JogeswariE at 12:20 PM, Address:Lal Building,Jogeshwari, Bus No: and Driver details: and Checking Inspector: and Pickup Url: undefined -- http://www.srsbooking.com, Helpline:, Stage Contact number: , Bus No: 6653, Driver Name: shafiqe, Mobile: 9321053127 - SRS Travels. Since the time I have taken the journey I am going through a horrible time as one hour they had made all the passengers to wait to load the luggage from SION (for their extra commission) when i asked them why they are wasting time of the customers?the cleaner came in a threatening manner and said “JISKO BOLNA HAI BOL “.Post reaching in Pune again they halted the bus for more one hour to load luggage (for their personal commission). They have stacked all the luggage in the passage of whole bus, no one can move freely.Is this the service you provide to the customers?. Is this a Bus we are travelling ? Or a Truck with a luggage. It is our hard earned money we pay you not for this torcher or Such a rude behaviour. Post that at 11:45 pm midnight cleaner and woken up all the passenger and asked all to sit in one car who would help us cross the Maharashtra border.I feel like I am entering Pakistan.then the car driver drove us for 1 hour in MID of the jungle with all the families inside the car including women.such a drive from so dangerous place can lead to any situation like robbery,accident etc etc.later when they dropped us at highway to take the same bus which had crossed the border and came. I just asked the driver how can he waste somebody’s time and put everyone at high risk.his reply was jyada shaanpatti Mat karna Jahan se ticket liya hai Wahan pe baat karna.

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Aminata mansaray

02 Feb, 2022

We paid for tickets for travel to Africa in 2020 Our flight was cancelled now the agent is refusing to authorise refunds

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Karthik R

01 Mar, 2022

I would like to take action against "Travel Bolo Leisure", Noida. During end of 2paid them 55k for Amritsar-Manali trip. However due to CAA strike in Delhi they asked me to postponed the trip and provided me the voucher. Then Corona happened, now no one is responding to my call. I am from Chennai, so not sure how to file a case. So, please help me to get my money back.

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Anjali Malhotra

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