Where to File a Complaint Against a Credit Card Company?

A credit card is similar to emergency funds as it allows you to buy now and pay later. Most citizens utilise it since it is a convenient way to make payments. According to surveys, credit card usage in India is quickly increasing, with over 36 million credit card users.

As the number of people using credit cards increases, complaints against credit companies also increase. In the year 2022, Banking Ombudsman received 40,721 credit card companies complaints. There has been an increase in the number of complaints against credit card fraud after demonetization. Lack of awareness, outdated ATMs, and less secure cards have made people victims of credit card fraud. 

As the number of people who use credit cards grows, so does the number of complaints filed against credit card firms. In 2022, the Banking Ombudsman received 40,721 complaints about credit card providers. Following demonetization, there has been an increase in the number of complaints about credit card fraud. People have become victims of credit card fraud due to a lack of awareness, antiquated ATMs, and less secure cards.

Where Can You File a Complaint Against a Credit Card Company?

A customer may file a complaint against a credit card company on one of the three levels mentioned below. Each has its own sphere of influence and authority.

District Forum

Every district has a District Forum, which resolves disputes within its jurisdiction involving claims of up to 20 lakhs.

State Commission 

The State Commission hears cases where the claim value is between 20 lakhs and 1 crore, as well as cases inside the state where the District Forum's judgement has been appealed.

National Consumer Disputes Redressal Commission (NCDRC)

The NCDRC hears complaints in which the State Commission's decision has been challenged, and the requested reimbursement exceeds one crore rupees.

Common Complaints Against Credit Companies

1. Complaint against credit card transaction being denied.

2. Complaint on fraudulent transactions with credit cards.  

3. Credit Card bill payments complaint 

4. Credit Card changes complaint 

5. Complaints on the closure of credit card account 

How Can You File a Complaint Against a Credit Card Company?

Many credit card users have no idea what to do when they find issues with their credit card services. So, today we are going to help you know how you can file a complaint against a credit card company when you are cheated by them.

1. Arrange all documents

Before contacting the credit card company, gather all essential documentation. These provide evidence in support of your complaints. It is also prudent to keep payment records for a closed credit card. This can be useful if an issue emerges after the credit card account has been closed.

2. Register complaint with the credit card company 

After gathering all of the necessary documentation, the next step is to call the credit card company and file a complaint. To make a complaint, most people prefer to call the credit card company's customer care. Calling customer care is critical for quick credit card blocking, but it is also critical to keep all interactions in writing, either by sending a letter with an acknowledgement or by email. 

3. Send a notice 

The cardholder may file a complaint with the consumer court or seek the assistance of a lawyer or advocate if the credit card firm has not addressed the problem within 30 days of receiving the complaint or if the cardholder is dissatisfied with the response obtained. Before registering a case at any legal forum, it is best to send a legal notice to the registered office of the credit card company, outlining all of the circumstances of the issue.

4. File the complaint 

A consumer complaint against a credit card company may be submitted on plain paper. It should include the complainant's name, a brief description, and the addresses of the other party, as well as the events surrounding the complaint, evidence supporting any claims stated in the complaint, the amount of compensation requested, and the complainant's signature.

Conclusion 

We hope that you found the necessary and helpful information in this blog. Still, if there is any query from your side or you need any legal assistance, contact our professional team at Online Legal India, who will help you in filing a consumer complaint online and send a legal notice to the fraud companies.