Hon’ble Calcutta High Court Grants Stay on Public Notice Issued by CGPDTM Office
15 Oct, 2025
By Online Legal India
Published On 28 May 2022
Updated On 24 Oct 2025
Category ODR
Food adulteration means mixing harmful or inferior substances with food, which makes it unsafe to eat. This can lead to serious health problems, including food poisoning and chronic illnesses. Consumers must be aware of such risks and understand their legal rights to ensure their safety. Fortunately, there are several platforms available to report such issues. You can file a complaint through the FSSAI portal, approach the Consumer Forum, or use Online Dispute Resolution (ODR) systems for quick action. In this blog, you will learn how to file a complaint against the adulteration of food in India. Read to know more.
Food adulteration in India happens when harmful, low-quality, or banned substances are added to food items, either intentionally or by accident. This makes the food unsafe, impure, and unfit for consumption. Common examples include adding water to milk or using artificial colours in spices. Sometimes, vital nutrients are removed to cut costs. As per the Food Safety and Standards Act, 2006, any food that fails to meet set safety and quality standards is termed adulterated. It is a punishable offence under Indian law and poses serious health risks such as food poisoning, organ damage, or even cancer. Common examples include milk diluted with water, artificial colours in spices, or non-edible oils in ghee.
Anyone who has purchased or consumed adulterated, unsafe, or poor-quality food can file a complaint. The following individuals or entities are eligible:
Any Consumer
A person who buys or uses food for personal use can file a complaint. Physical harm need not be demonstrated to establish a legal claim. If the food looks suspicious, smells strange, or tastes abnormal, the consumer can report it.
Parents or Guardians of Minors
A parent or guardian can file a complaint if a child eats adulterated food. The law allows them to seek action if the child faces any health issues after consuming such food.
Legal Heirs or Representatives
In case of death or serious illness due to adulterated food, a legal heir or authorised representative can raise a complaint. The law treats them as rightful complainants in such cases.
Consumer Protection Groups or NGOs
A registered consumer group or non-governmental organisation can act on behalf of one or more affected consumers. These organisations often help people who do not know their legal rights.
Government Authorities
Officials such as food safety officers, municipal health inspectors, or authorised state officials can initiate a complaint. They do so during inspections or based on public reports.
Social Activists or Whistleblowers
Any individual who notices unfair food practices can file a complaint, even without buying or consuming the product. This includes activists, public-spirited citizens, or employees of food companies who uncover malpractice.
Before approaching FSSAI or other regulatory bodies, consumers can file a complaint through the internal grievance redressal system of the brand or food service provider. Most food companies, delivery platforms, and supermarkets have dedicated customer support teams to address product-related concerns.
Start by visiting the official website or mobile app of the company. Look for the “Contact Us,” “Customer Support,” or “Grievance Redressal” section. Many platforms offer online forums where consumers can lodge complaints. Provide specific details such as the product name, brand, purchase date, place of purchase, batch number (if available), and a clear explanation of the issue. Attach photos, videos, or the purchase invoice to support the complaint. Once submitted, the system usually generates a complaint ID or reference number. Keep this for future tracking.
If the issue remains unresolved or the response is unsatisfactory, the consumer can escalate the matter to the Food Safety and Standards Authority of India (FSSAI).
Here is the step-by-step process to file a complaint against adulteration of food through FSSAI:
Step 1: Gather Evidence
To file a complaint, you must gather the required documents such as:
Purchase Invoice or Receipt: Proof of buying the food product
Payment Details: UPI receipt, bank transaction, or digital payment record
Product Packaging: Photos of the label, expiry date, FSSAI license number (if available)
Photos or Videos: Clear images showing the adulteration (e.g., insects, colour, foreign particles)
Medical Reports: If the product causes illness or health damage
Lab Test Report: If the food is tested and found unsafe or impure
Communication Proof: Any complaint email, message, or response from the seller
Legal Notice: If already issued to the manufacturer or seller
Identity Proof: Aadhaar, PAN, or other ID for verification
Step 2: Use the Food Safety Connect Mobile App
A consumer downloads the Food Safety Connect app from the official Play Store or App Store. After opening the app, the user registers with a mobile number. The home screen displays an option called "Register a Complaint". The consumer selects it. The form asks for details such as the name of the food item, brand name, place of purchase, and date. The form also requires a description of the problem. The consumer uploads proof, like photos or the bill. After submission, the app generates a complaint number.
Step 3: File a Complaint through the FSSAI Website
A consumer needs to visit the official FSSAI portal. The user either logs in or creates a new account. After logging in, the consumer clicks on the "Consumer Grievance" section. A complaint form appears. The consumer enters correct details such as the product name, location of purchase, packaging date, and issue faced. The form also allows the user to upload documents or images. After submitting the form, the website provides a reference number for tracking.
Step 4: Call the FSSAI Toll-Free Helpline
The consumer dials 1800-112-100 or 1800-112-125 from a phone. A customer support representative answers the call. The caller provides details about the food item, such as its name, where it was purchased, and what problem was found. The representative records the information. After the call, the consumer receives a complaint ID through an SMS. This ID helps in tracking the complaint.
Step 5: Send an Email to FSSAI
The consumer sends an email to complaints@fssai.gov.in. The email mentions the product name, shop or platform name, date of purchase, and a brief description of the problem. The user attaches the bill, images, or any other proof. The FSSAI team receives the email and processes the information. The team contacts the consumer if further clarification is needed.
Step 6: Action Taken After Filing the Complaint
After receiving the complaint, FSSAI forwards it to the concerned state food authority. A Food Safety Officer visits the place where the food was bought. The officer collects a sample and sends it to a food testing laboratory. If the lab confirms adulteration, the responsible party faces penalties or legal action. FSSAI updates the consumer through SMS, email, or app notifications.
A consumer can file a complaint against food adulteration in the Consumer Forum under the Consumer Protection Act 2019. If a person suffers harm, financial loss, or health issues due to consuming adulterated food, the law permits them to approach the Consumer Disputes Redressal Commission (CDRC) for compensation or remedy.
Below is the step-by-step process to file a complaint against adulteration of food through the Consumer Forum:
Step 1: Collect All Necessary Evidence
The consumer gathers all documents that prove the purchase and issuance. These include the invoice, product packaging, and brand or manufacturer details. The consumer takes clear photos of the adulterated food, especially if the colour, smell, or texture appears strange. If the food causes health problems, the consumer keeps the medical prescription, doctor’s report, or hospital bill. The consumer also saves emails, complaint numbers, or chat screenshots exchanged with the seller or food company. These documents support the complaint and help the forum understand the seriousness of the issue.
Step 2: Send a Legal Notice to the Opposite Party
Before filing a formal complaint, the consumer sends a legal notice to the seller or manufacturer. The notice contains the complainant’s details, facts of the case, description of the food item, and a demand for remedy. The notice sets a deadline for response, usually within 15 to 30 days. The consumer sends the notice through Registered Post with Acknowledgement Due (RPAD) and keeps the receipt as proof.
Step 3: Choose the Correct Consumer Forum
The consumer selects the right forum according to the total value of the claim, including medical costs and product price:
District Consumer Disputes Redressal Commission (DCDRC): If the claim is up to Rs 1 crore or less, the consumer approaches the District Consumer Disputes Redressal Commission.
State Consumer Disputes Redressal Commission (SCDRC): If the claim is between Rs 1 crore and Rs. 10 crore, the consumer files the case with the State Commission.
National Consumer Disputes Redressal Commission (NCDRC): If the claim is above Rs 10 crore, the consumer approaches the National Commission
The consumer must file the case in the forum that covers either the residential area of the complainant or the place of purchase.
Step 4: Draft and File the Complaint
The complaint includes the names and addresses of both parties, facts of the case, and the relief sought. It must also include the legal notice, invoice, photos, medical reports, and communication records. The complaint can be filed online through the official consumer complaint portal or submitted offline at the forum office. The consumer pays a court fee, depending on the claim.
Step 5: Attend the Hearing and Present the Case
Once the forum accepts the complaint, it sends a notice to the opposite party. On the hearing date, the consumer appears before the forum or sends a representative. The consumer explains the issue using facts and supporting documents. The consumer answers all questions honestly and directly. The forum reviews both sides and decides the case based on the facts and evidence.
However, the Consumer Forum might be time-consuming or complex. A consumer can choose a faster and more convenient alternative, Online Dispute Resolution (ODR). ODR offers quicker resolution, lower costs, and complete digital access without physical visits. It allows consumers to raise complaints, submit evidence, and attend hearings online. This makes it more efficient and user-friendly than traditional consumer forums.
What is Online Dispute Resolution?
Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.
Why Choose Online Dispute Resolution?
Consumers prefer ODR for several reasons:
Cost-effective & Time-efficient
Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.
Accessible & Convenient
ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.
Privacy & Security
Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.
How to File a Complaint through ODR?
Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:
Step 1: Collect All Relevant Evidence
Before initiating your complaint, gather all documents and proofs that support your claim. These may include:
Having organized and clear evidence strengthens your case and speeds up the resolution process.
Step 2: Submit Your Dispute Through an ODR Platform
You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.
Step 3: Participate in Mediation Proceedings
During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.
After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:
Step 4: Settlement
If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.
Conclusion
Food adulteration is a serious health risk and must be reported without delay. While internal support, FSSAI, and Consumer Forums offer solutions, Online Dispute Resolution (ODR) stands out as the fastest and most convenient option. It allows consumers to file complaints, submit evidence, and resolve disputes entirely online. This saves time, effort, and money while ensuring a fair and binding outcome. If you want any assistance to file a complaint against food adulteration through ODR, contact Online Legal India.
By Online Legal India
Published On 28 May 2022
Updated On 24 Oct 2025
Category ODR
Food adulteration means mixing harmful or inferior substances with food, which makes it unsafe to eat. This can lead to serious health problems, including food poisoning and chronic illnesses. Consumers must be aware of such risks and understand their legal rights to ensure their safety. Fortunately, there are several platforms available to report such issues. You can file a complaint through the FSSAI portal, approach the Consumer Forum, or use Online Dispute Resolution (ODR) systems for quick action. In this blog, you will learn how to file a complaint against the adulteration of food in India. Read to know more.
Food adulteration in India happens when harmful, low-quality, or banned substances are added to food items, either intentionally or by accident. This makes the food unsafe, impure, and unfit for consumption. Common examples include adding water to milk or using artificial colours in spices. Sometimes, vital nutrients are removed to cut costs. As per the Food Safety and Standards Act, 2006, any food that fails to meet set safety and quality standards is termed adulterated. It is a punishable offence under Indian law and poses serious health risks such as food poisoning, organ damage, or even cancer. Common examples include milk diluted with water, artificial colours in spices, or non-edible oils in ghee.
Anyone who has purchased or consumed adulterated, unsafe, or poor-quality food can file a complaint. The following individuals or entities are eligible:
Any Consumer
A person who buys or uses food for personal use can file a complaint. Physical harm need not be demonstrated to establish a legal claim. If the food looks suspicious, smells strange, or tastes abnormal, the consumer can report it.
Parents or Guardians of Minors
A parent or guardian can file a complaint if a child eats adulterated food. The law allows them to seek action if the child faces any health issues after consuming such food.
Legal Heirs or Representatives
In case of death or serious illness due to adulterated food, a legal heir or authorised representative can raise a complaint. The law treats them as rightful complainants in such cases.
Consumer Protection Groups or NGOs
A registered consumer group or non-governmental organisation can act on behalf of one or more affected consumers. These organisations often help people who do not know their legal rights.
Government Authorities
Officials such as food safety officers, municipal health inspectors, or authorised state officials can initiate a complaint. They do so during inspections or based on public reports.
Social Activists or Whistleblowers
Any individual who notices unfair food practices can file a complaint, even without buying or consuming the product. This includes activists, public-spirited citizens, or employees of food companies who uncover malpractice.
Before approaching FSSAI or other regulatory bodies, consumers can file a complaint through the internal grievance redressal system of the brand or food service provider. Most food companies, delivery platforms, and supermarkets have dedicated customer support teams to address product-related concerns.
Start by visiting the official website or mobile app of the company. Look for the “Contact Us,” “Customer Support,” or “Grievance Redressal” section. Many platforms offer online forums where consumers can lodge complaints. Provide specific details such as the product name, brand, purchase date, place of purchase, batch number (if available), and a clear explanation of the issue. Attach photos, videos, or the purchase invoice to support the complaint. Once submitted, the system usually generates a complaint ID or reference number. Keep this for future tracking.
If the issue remains unresolved or the response is unsatisfactory, the consumer can escalate the matter to the Food Safety and Standards Authority of India (FSSAI).
Here is the step-by-step process to file a complaint against adulteration of food through FSSAI:
Step 1: Gather Evidence
To file a complaint, you must gather the required documents such as:
Purchase Invoice or Receipt: Proof of buying the food product
Payment Details: UPI receipt, bank transaction, or digital payment record
Product Packaging: Photos of the label, expiry date, FSSAI license number (if available)
Photos or Videos: Clear images showing the adulteration (e.g., insects, colour, foreign particles)
Medical Reports: If the product causes illness or health damage
Lab Test Report: If the food is tested and found unsafe or impure
Communication Proof: Any complaint email, message, or response from the seller
Legal Notice: If already issued to the manufacturer or seller
Identity Proof: Aadhaar, PAN, or other ID for verification
Step 2: Use the Food Safety Connect Mobile App
A consumer downloads the Food Safety Connect app from the official Play Store or App Store. After opening the app, the user registers with a mobile number. The home screen displays an option called "Register a Complaint". The consumer selects it. The form asks for details such as the name of the food item, brand name, place of purchase, and date. The form also requires a description of the problem. The consumer uploads proof, like photos or the bill. After submission, the app generates a complaint number.
Step 3: File a Complaint through the FSSAI Website
A consumer needs to visit the official FSSAI portal. The user either logs in or creates a new account. After logging in, the consumer clicks on the "Consumer Grievance" section. A complaint form appears. The consumer enters correct details such as the product name, location of purchase, packaging date, and issue faced. The form also allows the user to upload documents or images. After submitting the form, the website provides a reference number for tracking.
Step 4: Call the FSSAI Toll-Free Helpline
The consumer dials 1800-112-100 or 1800-112-125 from a phone. A customer support representative answers the call. The caller provides details about the food item, such as its name, where it was purchased, and what problem was found. The representative records the information. After the call, the consumer receives a complaint ID through an SMS. This ID helps in tracking the complaint.
Step 5: Send an Email to FSSAI
The consumer sends an email to complaints@fssai.gov.in. The email mentions the product name, shop or platform name, date of purchase, and a brief description of the problem. The user attaches the bill, images, or any other proof. The FSSAI team receives the email and processes the information. The team contacts the consumer if further clarification is needed.
Step 6: Action Taken After Filing the Complaint
After receiving the complaint, FSSAI forwards it to the concerned state food authority. A Food Safety Officer visits the place where the food was bought. The officer collects a sample and sends it to a food testing laboratory. If the lab confirms adulteration, the responsible party faces penalties or legal action. FSSAI updates the consumer through SMS, email, or app notifications.
A consumer can file a complaint against food adulteration in the Consumer Forum under the Consumer Protection Act 2019. If a person suffers harm, financial loss, or health issues due to consuming adulterated food, the law permits them to approach the Consumer Disputes Redressal Commission (CDRC) for compensation or remedy.
Below is the step-by-step process to file a complaint against adulteration of food through the Consumer Forum:
Step 1: Collect All Necessary Evidence
The consumer gathers all documents that prove the purchase and issuance. These include the invoice, product packaging, and brand or manufacturer details. The consumer takes clear photos of the adulterated food, especially if the colour, smell, or texture appears strange. If the food causes health problems, the consumer keeps the medical prescription, doctor’s report, or hospital bill. The consumer also saves emails, complaint numbers, or chat screenshots exchanged with the seller or food company. These documents support the complaint and help the forum understand the seriousness of the issue.
Step 2: Send a Legal Notice to the Opposite Party
Before filing a formal complaint, the consumer sends a legal notice to the seller or manufacturer. The notice contains the complainant’s details, facts of the case, description of the food item, and a demand for remedy. The notice sets a deadline for response, usually within 15 to 30 days. The consumer sends the notice through Registered Post with Acknowledgement Due (RPAD) and keeps the receipt as proof.
Step 3: Choose the Correct Consumer Forum
The consumer selects the right forum according to the total value of the claim, including medical costs and product price:
District Consumer Disputes Redressal Commission (DCDRC): If the claim is up to Rs 1 crore or less, the consumer approaches the District Consumer Disputes Redressal Commission.
State Consumer Disputes Redressal Commission (SCDRC): If the claim is between Rs 1 crore and Rs. 10 crore, the consumer files the case with the State Commission.
National Consumer Disputes Redressal Commission (NCDRC): If the claim is above Rs 10 crore, the consumer approaches the National Commission
The consumer must file the case in the forum that covers either the residential area of the complainant or the place of purchase.
Step 4: Draft and File the Complaint
The complaint includes the names and addresses of both parties, facts of the case, and the relief sought. It must also include the legal notice, invoice, photos, medical reports, and communication records. The complaint can be filed online through the official consumer complaint portal or submitted offline at the forum office. The consumer pays a court fee, depending on the claim.
Step 5: Attend the Hearing and Present the Case
Once the forum accepts the complaint, it sends a notice to the opposite party. On the hearing date, the consumer appears before the forum or sends a representative. The consumer explains the issue using facts and supporting documents. The consumer answers all questions honestly and directly. The forum reviews both sides and decides the case based on the facts and evidence.
However, the Consumer Forum might be time-consuming or complex. A consumer can choose a faster and more convenient alternative, Online Dispute Resolution (ODR). ODR offers quicker resolution, lower costs, and complete digital access without physical visits. It allows consumers to raise complaints, submit evidence, and attend hearings online. This makes it more efficient and user-friendly than traditional consumer forums.
What is Online Dispute Resolution?
Online Dispute Resolution is an entirely digital system for resolving disputes, utilising technology-driven platforms to facilitate every stage from the initial filing and evidence submission to virtual hearings, negotiations, and final decisions. It incorporates traditional dispute resolution methods such as negotiation, mediation, and arbitration, all conducted online via tools like video conferencing, chat, and secure document sharing. This comprehensive online workflow enables parties to engage in dispute resolution without needing to meet in person, making the process more convenient and accessible while maintaining the structured framework of Alternative Dispute Resolution methods.
Why Choose Online Dispute Resolution?
Consumers prefer ODR for several reasons:
Cost-effective & Time-efficient
Online Dispute Resolution (ODR) significantly cuts down on expenses related to travel, legal representation, and court fees. Since the entire process takes place digitally, parties can save both time and money that would otherwise be spent attending physical hearings or waiting through lengthy legal procedures. Most disputes are resolved in a matter of days or weeks instead of the months—or even years—it often takes in traditional courts.
Accessible & Convenient
ODR platforms are designed to be user-friendly and available around the clock, allowing participants to engage in the process from anywhere in the world. This makes it especially beneficial for cross-border or interstate disputes where physical presence can be challenging. Whether you’re a consumer or a business, you can submit evidence, communicate with the other party, and attend virtual hearings—all from the comfort of your home or office.
Privacy & Security
Unlike traditional court proceedings that are often public, ODR ensures a higher degree of confidentiality. Sensitive documents, communications, and decisions are securely handled through encrypted digital platforms. This protects the privacy of both parties and provides a safe, confidential environment for resolving disputes without public exposure.
How to File a Complaint through ODR?
Filing a complaint through Online Dispute Resolution (ODR) is simple and follows a structured process. Here’s a step-by-step guide:
Step 1: Collect All Relevant Evidence
Before initiating your complaint, gather all documents and proofs that support your claim. These may include:
Having organized and clear evidence strengthens your case and speeds up the resolution process.
Step 2: Submit Your Dispute Through an ODR Platform
You can file your complaint either through an official Government ODR Portal or a private ODR platform, such as Online Legal India. Provide all necessary details, attach supporting documents, and describe your issue clearly. The platform will appoint a neutral mediator. The mediator will send the mediation notice to the other party.
Step 3: Participate in Mediation Proceedings
During the mediation, the mediator facilitates discussions between you and the other party via email, chat, or video call. Both parties present their viewpoints and approach for a resolution.
After the mediation process, the mediator will provide a mediation report summarizing the discussions and recommendations. Based on this report, a settlement is determined. Possible outcomes may include:
Step 4: Settlement
If mediation is successful, the agreement is documented, and both parties are expected to comply with the terms. If you need assistance in filling your dispute, get in touch with Online Legal India.
Conclusion
Food adulteration is a serious health risk and must be reported without delay. While internal support, FSSAI, and Consumer Forums offer solutions, Online Dispute Resolution (ODR) stands out as the fastest and most convenient option. It allows consumers to file complaints, submit evidence, and resolve disputes entirely online. This saves time, effort, and money while ensuring a fair and binding outcome. If you want any assistance to file a complaint against food adulteration through ODR, contact Online Legal India.
Redirecting to payment page...
